How to Handle Bad Reviews: Part Two

How to Respond to Negative Reviews from Clients

Earlier this week we shared with you why you shouldn’t overreact to negative reviews and instead embrace them. That’s because if you ignore the client and just try to delete the review, it will end up reflecting poorly on you and your business. It will validate in other potential clients’ minds that the negative review may have been true. In today’s video, we share with you how you can learn from negative reviews—how to look at the situation from your client’s perspective, rather than instantly trying to delete it or responding in anger.

If you have any questions about reputation management on the web, give us a call today at 616.929.0790!

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