FAQs

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Subscription Questions

Transparency is paramount to us. There are no hidden fees associated with our standard marketing packages. However, we do offer additional add-on services that may have associated costs beyond the package price. These add-ons are entirely optional and can be tailored to meet the specific needs of your home service business.

The payment process is straightforward. Payment is required before our services commence, and it is automatically billed on a monthly basis unless the client decides to cancel. We accept payment through credit or debit cards for your convenience.

Yes, if you choose to opt out of the $1,000 one-time setup fee, we do require a six-month commitment from our clients. This commitment ensures that we can provide you with the best results and value from our services.

We understand that circumstances can change. You are free to cancel our services at any time. However, if you opted out of the setup fee and choose to cancel within the first six months, a $1,000 cancellation fee will be applied to your payment method on file. This policy helps cover the initial setup costs associated with your account.

While we don’t offer additional discounts or special promotions for long-term contracts or bundled services, it’s important to note that our pricing is already exceptionally competitive and represents a tremendous value for the comprehensive marketing services we provide. We’re committed to offering our clients top-quality solutions at a cost-effective rate.

We take great pride in our track record of successfully serving a substantial client base since our inception in 2010. Over the years, we have amassed numerous accolades, including dozens of glowing 5-star Google reviews from satisfied clients.

Furthermore, we encourage you to explore the Raving Fans page on our website, where you will find an extensive collection of testimonials that showcase the positive experiences and exceptional results our clients have enjoyed. These testimonials serve as a testament to the quality, effectiveness, and professionalism that define our services here at Valorous Circle.

Our marketing packages are designed to offer comprehensive solutions tailored to the needs of home service businesses. We understand that each component within our packages plays a crucial role in delivering the results you expect. Therefore, we do not offer these services individually. Instead, we provide an all-inclusive package with a transparent, upfront pricing structure.

Our goal is to simplify your experience and ensure that you receive the full scope of services required to enhance your online presence and connect with your audience effectively. We believe in the value and synergy of our complete packages, which encompass website development, SEO strategies, marketing automation, digital advertising, and more, all at a competitive price point. If you have any questions about the components of our packages, please feel free to reach out, and our team will be happy to provide further details.

Certainly! We take pride in our track record of assisting numerous clients in the home service industry to achieve outstanding results. We encourage you to explore our collection of 5-star Google reviews, where you can find real testimonials from satisfied clients who have experienced the benefits of our services firsthand. These reviews showcase our commitment to excellence and the tangible results we’ve delivered to businesses like yours. Feel free to browse through them to gain insights into the success stories and outcomes we’ve helped our clients achieve.

Safeguarding your data privacy and security is of utmost importance to us. We follow rigorous best practices to ensure the protection of your information throughout our engagement. Here’s an overview of our approach:

  • Limited Data Collection: We only collect essential data that is necessary for the provision of our services, minimizing the exposure of sensitive information.
  • Access Control: Access to client data is strictly limited to authorized personnel who require it to perform their responsibilities. This ensures that data is accessed only by those with a legitimate need.
  • Encryption: We employ industry-standard encryption protocols and utilize trusted third-party platforms that prioritize data security. This safeguards your information from unauthorized access.
  • Third-Party Partners: We ensure that any third-party vendors or partners we engage with also adhere to robust data protection standards to maintain the security of customer data.
  • Data Audits: Regular security audits and assessments are conducted to identify and address any potential vulnerabilities or risks. This proactive approach helps maintain the integrity of your data.
  • Data Breach Response: In the unlikely event of a data breach, we have established procedures in place to promptly identify, mitigate, and rectify the situation. You will be promptly informed of any such incident and the steps taken to address it.

Our commitment to data privacy and security is unwavering, and we continuously strive to uphold the highest standards to ensure the confidentiality and integrity of your information.

Effective collaboration is key to a successful partnership. During the onboarding and marketing process, we appreciate your active participation and adherence to a few important responsibilities:

  • Timely Responses: Promptly responding to our queries and requests is crucial to expedite the delivery of our services. Your quick feedback enables us to maintain the momentum of your marketing services.
  • Learning TMAS: Our Targeted Marketing Automation Software (TMAS) is a valuable tool for optimizing your marketing efforts. While there might be a learning curve, we are here to assist you during the onboarding phase, addressing any questions or concerns you may have. Be sure to ask a lot of questions during the onboarding process to help guide you as well.

By fulfilling these responsibilities, you actively contribute to the effectiveness of our marketing strategies and help us achieve the best possible outcomes for your business. We are committed to providing the support and guidance you need throughout the process.

If you decide to cancel your account with us, here’s what you can expect:

  • Your website will be taken down and will no longer be accessible online.
  • We will remove your business listing from the Home Services Hookup directory.
  • The local services pages we created for you will be deleted.
  • Your TMAS (Targeted Marketing Automation Software) account will be canceled.

If you wish to cancel your subscription, please contact your client success associate.

Website Questions

Maintaining both your existing website and the one we build for you is absolutely fine. While having one website is ideal for a unified online presence, we understand if you prefer to keep your current website. The website we create for you will be strategically designed based on successful marketing principles and will feature the authority-based SEO content that we craft specifically for your business. Additionally, we will provide you with a keyword-rich domain name for your new website. If you decide in the future that you’d like your domain name to point to the website we build for you, we do offer one free domain name redirect.

Yes, you can use your existing domain for the new website that Valorous Circle is building for you. To facilitate this process, you will need to provide access to the account where your domain’s DNS (Domain Name Servers) is managed. Please note that the domain registrar is the company from where you purchased your domain, while the DNS records can be hosted at the same domain registrar or any third-party service. We will be more than happy to provide you with detailed instructions to assist you with this.

No, there’s no need to update the website link/button on your Google Business Profile to the new keyword-rich domain if you’re discontinuing your previous site and having us point your old domain to the new site we built. You can simply let it remain as is.

Each membership subscription we offer includes one website, one TMAS account, and one regularly created set of Authority-Based SEO. If your multiple locations are relatively close to one another, we recommend listing the contact information for both locations on the website we create for you. However, if your locations are in separate states or you believe that one website will not sufficiently serve both locations, then we recommend purchasing two separate subscriptions.

We want to ensure that your online presence effectively represents all your business locations, so please feel free to discuss your specific needs with your client success associate. They can provide further guidance and assistance in tailoring our services to meet your requirements.

Yes, you can absolutely add more counties to your Hyper-Local service. However, please note that this is considered an add-on service, and it does come with an additional monthly cost. Each additional county, which includes the generation of approximately 100-200 local pages posted over time on a schedule, costs an extra $100 per month.

Yes, you can certainly add more pages to your website. However, please note that this is considered an add-on service, and it comes with an additional cost. For a detailed estimate, we recommend reaching out to your client success associate who will provide you with all the necessary information.

To request website revisions or report any issues with your website, simply click on the “Submit a Support Request” link. For additional information or to access your dedicated Support Portal, please visit our Website Support page. Our team is ready to assist you promptly with any website-related requests or concerns you may have.

We provide you with login credentials that allow you to add blogs to your website. However, it’s important to note that you will not have access to make other changes to your website. Our dedicated support team takes responsibility for maintaining the integrity of your website by handling critical tasks such as CMS and plugin updates, as well as regular backup copies to ensure the security of your data.

For any content updates or changes you’d like to make to your website, you can easily submit them to our support team through email or our client portal. We are committed to assisting you with any questions or guidance you may need when using your login credentials or making edits to your website, ensuring a seamless and hassle-free experience for you.

We understand that personal preferences can vary, and our goal is to ensure your satisfaction. If you’re not completely satisfied with the website we create for your company, you have several options:

  1. Keep Your Current Website: You can choose to keep your current website located at your existing domain name. We will take the new website we create live with a keyword-rich domain name, allowing you to maintain both websites simultaneously.
  2. Post-Launch Updates: If there are specific changes or updates you’d like to make to your website after it goes live, you can easily request them through our support desk. Our team is here to assist you in tailoring the website to your preferences.
  3. Cancellation: While we strive to deliver websites that align with your vision, we understand that circumstances may change. You have the flexibility to cancel your subscription at any time. If you decide to cancel within the first six months, please note that there will be a retroactive charge of the $1,000 setup fee.

It’s important to remember that your personal preferences may differ from the preferences of your prospective customers. Our website design and development process is based on up-to-date research and proven marketing strategies to ensure that it effectively engages and converts your target audience. We are committed to working closely with you to address any concerns and make the necessary adjustments to meet your expectations.

Marketing Questions

Upon receipt of your initial payment, our streamlined onboarding process kicks off promptly. You will promptly receive a comprehensive welcome email from us, which will serve as your guide to the next steps. This email will include a link to our marketing onboarding questionnaire, a crucial initial step in tailoring our services to your unique needs.

Following this, we will schedule a 30-minute virtual meeting via Google Meet to review all details, ensuring clarity and addressing any questions or concerns you may have. In the same welcome email, you will find a link to the onboarding process for your Target Marketing Automation Software (TMAS) account, accompanied by an informative infographic and a checklist with additional valuable information.

Within just two business days of your initial payment, you will receive your login credentials to our esteemed Valorous Marketing Academy, providing you with 24/7 access to an abundance of digital marketing knowledge and resources. This swift and efficient process is designed to ensure that you can get started on enhancing your digital presence without delay.

At Valorous Circle, we are dedicated to ensuring the smooth progress and success of your marketing campaigns. When you partner with us, you will be assigned a client success associate from our experienced team. This dedicated associate will serve as your point of contact, ready to address any questions or concerns you may have.

Our commitment to transparent communication means that you can expect regular updates on the status and progress of your marketing campaigns and solutions. Your client success associate will keep you informed and provide insights into the performance of your marketing efforts.

It’s important to emphasize that your active participation and provision of essential information are vital elements of our collaborative approach. By working closely with you and leveraging your valuable insights, we can effectively navigate any challenges that may arise, ensuring the overall success of your marketing initiatives.

We prioritize providing clients with a concise and valuable marketing solution, which means that we typically don’t make frequent adjustments to the strategy. Our strategies are rooted in best practices and are aligned with Google’s guidelines. However, if Google updates its algorithms or tools, or if there are other significant industry changes, we will make necessary adjustments to ensure our clients continue to receive optimal marketing results. Additionally, if any content on your website becomes inaccurate, we’ll gladly correct it to maintain accuracy and relevancy. Your satisfaction is important to us, and we’ll work to address any necessary changes.

Tracking and optimizing your digital marketing campaign’s performance is a collaborative effort between you and Valorous Circle. While we provide the necessary tools and guidance, your active participation is crucial to success. We ensure transparency by offering reporting through our TMAS platform. Additionally, you’ll receive a monthly Google Analytics report to monitor key metrics.

To measure your marketing efforts effectively, you can utilize various tracking methods, most of which are accessible within your TMAS account:

  • Connect analytics to track website traffic metrics.
  • Monitor tracking numbers on your website and Google Business Profile.
  • Keep an eye on conversions, including website forms/contacts, calls via your website and Google Business Profile, and website chats.
  • Track the performance of your Facebook Ads.
  • Analyze the results of your Google Ads campaigns.

In addition to these tracking tools, we provide a monthly video review outlining the activities we’ve completed and the tracked metrics. This comprehensive approach ensures you have the insights and data to make informed decisions and optimize your marketing strategies effectively. Your success is our priority, and we’re here to support you every step of the way.

Absolutely! Through our Valorous Marketing Academy, we offer comprehensive tutorials that guide you through the process of creating effective Facebook ads using our targeted marketing automation software. These tutorials are designed to equip you with the knowledge and skills needed to craft compelling and impactful ads.

Here are some key points covered in our tutorials:

  • Audience Definition: We’ll help you define your target audience, ensuring that your ads reach the right people who are most likely to engage with your offerings.
  • Captivating Hooks: You’ll learn how to create attention-grabbing hooks that pique the interest of your audience and encourage them to explore your content further.
  • Clear Value Proposition: Crafting a clear and persuasive value statement is essential. Our tutorials will guide you in articulating how your products or services can enhance the lives of your audience.
  • Effective Call to Action: You’ll gain insights into crafting compelling calls to action (CTAs) that prompt your audience to take the desired actions, whether it’s making a purchase, signing up, or contacting your business.

Our goal is to empower you with the knowledge and tools needed to create impactful Facebook ads that align with your marketing objectives. Should you have any questions or need further guidance along the way, our support team is always here to assist you.

At Valorous Circle, we believe in transparency and setting realistic expectations. While we cannot guarantee specific outcomes, we are committed to providing equal opportunities for all our clients to succeed in their digital marketing efforts. Here’s what we can and cannot guarantee:

Can Guarantee:

  1. Equal Opportunities: We provide all our clients with the same high-quality marketing strategies and tools to enhance their online presence.
  2. Prompt & Transparent Communication: You can expect swift responses and transparent communication from our team within one business day or less.
  3. Track Results and Progress: We offer detailed reporting and tracking tools to monitor the performance of your marketing campaigns.
  4. Customer Care/Service: Our dedicated team is here to assist you with expertise, knowledge, and continuous improvements.
  5. Ethical Standards: We adhere to ethical marketing practices to ensure your brand’s reputation remains intact.

Can’t Guarantee:

  1. Equal Outcome: While we provide equal opportunities, individual results may vary based on several factors.
  2. Immediate or Overnight Success: Successful marketing takes time, and overnight success is not a realistic expectation.
  3. Fixing Problems Caused by Clients: We cannot be responsible for issues stemming from client actions, irresponsibility, or errors.
  4. Outbidding Your Competition on Ads: Competing with other businesses in ad bidding is beyond our control.
  5. Changes in Google’s Algorithms: Google regularly updates its algorithms, and these changes can impact search rankings.
  6. Performance of 3rd Party Platforms: The performance of platforms beyond our control, like Google, may vary.

While we cannot guarantee specific outcomes, we are committed to your success by providing the tools, expertise, and support needed to maximize your digital marketing efforts.

At Valorous Circle, we are committed to staying at the forefront of digital marketing trends and technologies to deliver effective services to our clients. Here’s how we keep ourselves up-to-date:

  1. Continuous Learning: Our team actively participates in ongoing education and training. We are also part of a renowned coaching company that keeps us informed about the latest industry developments.
  2. Skill Sharpening: Each team member dedicates one day a month to sharpening their skills. This ensures that we are well-equipped with the most current knowledge and techniques in the ever-evolving digital marketing landscape.

By prioritizing continuous learning and skill development, we can adapt to the latest trends and technologies, providing our clients with cutting-edge solutions that drive results.

At Valorous Circle, we understand the importance of tailoring our marketing strategies to meet the unique needs of each client. Here’s how we offer customization and personalization:

  1. SEO Approval: Before launching any SEO strategies, we ensure that they are approved by you. This means that the SEO approach is aligned with your specific goals and requirements.
  2. Personalized Ads: Any ads run through our Targeted Marketing Automation Software (TMAS) can be personalized to suit your preferences. You have the opportunity to review and customize them before they are launched, ensuring they represent your brand effectively.
  3. Website Customization: Your website will be a reflection of your brand, and we provide you with the chance to review it before it goes live. This collaborative approach allows us to incorporate your unique details and preferences, providing potential customers with the best possible experience.

Our commitment to customization and personalization ensures that our marketing strategies are finely tuned to your individual needs, helping you achieve your goals effectively.

Website Support Questions

Effective Feb. 15, 2023, Valorous Circle will only provide website support to websites enrolled in one of our website maintenance plans.

All membership subscriptions for our all inclusive $999 package are automatically enrolled of the maintenance plan.

As part of your membership subscription package, support requests for updates to existing content on your website are included at no extra cost. If you need to have additional pages added to your website beyond what’s included in the package, we’d be more than happy to provide you with a quote for those specific additions.

Our goal is to ensure that you have the support and services you need to make the most out of your membership. If you have any specific requests or questions about website updates or additional features, please feel free to contact us, and our team will assist you accordingly.

You can send us your web support request via email at support@valorouscircle.com, open a ticket through our Support Portal, or call our support team at 616-929-0790.

Once you have submitted your ticket online by emailing support@valorouscircle.com, you should receive an automated response letting you know we’ve received it. After that, it is our goal to respond to you within four (4) business hours to let you know the status of your ticket or next steps.

We work diligently to complete your support requests as quickly as possible although the exact time depends on the complexity of your support request. We can provide you with an approximate completion time when providing you with a quote for your support request.

All web support requests are quoted based on the complexity and amount of time it will take us to complete the tasks you’ve requested.

You are free to add more tasks to a support request. Any additions to your original request will likely increase your cost — our support team will formulate an estimate of additional costs and expected timeline to complete your additional request.

You can pay your invoice online or over the phone with a VISA or MasterCard (credit or debit), or mail us a check to:

Valorous Circle
1019 E Main
Fremont, MI 49412