Website Maintenance Terms & Conditions
A. Payment for support services is required before service is rendered.
B. Although it is our goal to be responsive and timely in replying to support requests and in completing support tasks, we provide no guarantee as to the completion date or time for a given support request.
C. If a client wishes to have additional pages added to their website, Valorous Circle will provide a quote. Contact a Valorous Circle representative for details.
D. Valorous Circle supports the latest versions (excluding alpha and beta releases) of web browsers from Google, Microsoft, Firefox, and Apple. Valorous Circle does not include support for Internet Explorer unless specifically noted in our proposals and/or support quotes. For more information, read the following about Internet Explorer’s security vulnerabilities and Microsoft’s specific recommendation to discontinue the use of Internet Explorer — https://valorouscircle.com/stop-using-internet-explorer-right-now/.
E. If the available maintenance credits* for your website have been utilized for a given month, the client will be charged at our current hourly rate to complete additional support requests (Legacy clients only).
F. Additional support time can be purchased at our current hourly rate or in bulk (Legacy clients only. Contact a Valorous Circle representative for details).
G. When a support request is submitted, Valorous Circle will provide a quote for the work requested. Quotes will be based on the number of credits* it will take to cover the cost of the ticket. If credits are available on your account, they will be applied first, and any remaining cost will be invoiced. (Legacy clients only).
*Some terms of service apply only to Legacy clients, and not clients on Valorous Circle’s current Digital Marketing Solution (Membership).
Subject to change without notice.